Frequently Asked Questions:
How long will my repair take?
If the part is in stock and the repair is a common one, it often takes under an hour to complete. However, wait time varies greatly depending on the device and the difficulty of the repair. If you would like a time frame for a specific repair, please stop in or call us to find out.
Are there any hidden fees?
We give you the cost of the repair up front, so there are no surprises. If the issue is unknown and the device needs to be looked at by a technician to determine what repair is to be done, there is a flat $40 opening fee and the technician will call you with a price for the repair before performing it. If repairable, the $40 goes toward your repair.
What if I bring in my own part?
At the discretion of the technician, a customer part may be used but the repair is not warrantied under any MDtekk warranty coverage.
Is there a discount for multiple repairs on the same device?
Yes. If your device is already opened and needs multiple repairs, you will receive a discounted price. Please stop in or call today for a more precise quote.
What devices do you repair?
We repair most smart phones, tablets, laptops and desktop computers as well as gaming consoles and iPods.
What are your normal hours of operation?
Our stores are open Monday through Saturday 10a-7p EST. To find out about holiday hours, please visit our Facebook.
Does your warranty cover accidental damage?
No, we do not cover any accidental damage.
What do you sell in store?
We buy and sell used devices–smart phones, tablets, computers, gaming consoles. We also carry some chargers and accessories such as headphones, earbuds, and phone cases.
What if I just need help using my device?
MDtekk technicians are happy to assist you in any way that they can. This is why we offer “Tech Time.” Tech Time is $20 for a half hour with one of our technicians.
Why choose MDtekk?
MDtekk was started with the vision of making electronics repair simple for you, the customer. Our friendly staff will go out of their way to make your experience a good one. Our competitive pricing, convenient locations, and skilled technicians make MDtekk the best place to go for your electronics needs.